Frequently Asked Questions

You can browse the topics below to find what you are looking for.

General - FAQs

“RAFOPS” stand for Reliable, Agile and Focused Organization with Persistent Services.

The Headquarters of RAFOPS Solutions and Services Pvt. Ltd. is located in New Delhi, INDIA.

Yes, we love working with small and emerging companies. RAFOPS provides the expertise and support to help your company scale and grow.

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries.

It depends on many things: project scope, time spent on the project and technological issues. We know it sounds vague but its simply honest. Remember that each project is different, especially if you had a particularly original idea. We do not want to give you an unrealistic estimate, instead we want to provide you with the best quality possible within your budget.

We accept Indian Rupees and US dollars. Our clients can choose to pay us via Paypal, Western Union, Wire Transfer, Debit card, Credit Card, Bank Transfer, Demand Draft, Cheque and Cash Deposit in Company’s account. All payment will be in favour of Rafops Solutions and Services Private Limited, New Delhi, India.

Our aim is for all of our customers to love everything we do. In the unlikely event this is not the case we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again. We aim to resolve all complaints within 7 working days unless there are extenuating circumstances.

You may contact RAFOPS Solutions and Services Private Limited:

In writing at RAFOPS Solutions and Services Private Limited, Bldg. No. C-560, Office# B-203, 2nd Flr., Near Nirman Chowk, Madanpur Khadar Extn., Sarita Vihar, New Delhi 110076, INDIA
By email at care@rafops.com; rafops.care@gmail.com
By web at https://www.rafops.com; or
By phone on +91 700 4000 701.

For job availability or to submit a resume through email, please visit the Careers Section of this Web site.

You can submit questions to:
RAFOPS Solutions and Services Private Limited
World Headquarters:
Bldg. No. C-560, Office# B-203, 2nd Flr.,
Near Nirman Chowk, Madanpur Khadar Extn.,
Sarita Vihar, New Delhi 110076, INDIA
Phone: +91-700-4000-701
Email: care@rafops.com; rafops.care@gmail.com

IT & Security Services - FAQs

Top five barriers in addressing cybersecurity challenges:
1. Lack of sufficient funding.
2. Inadequate availabiliy of cybersecurity professionals.
3. Lack of documented processes.
4. Increasing sophistication of threats.
5. Lack of visibility and influence within the enterprise.

The recent ransomware attacks affected hundreds of thousands of organisations globally, including leading organisations in India. The ransomware, rendered systems useless by encrypting user files and demanding a ransom to be paid via Bitcoin.

The key towards preventing any cyber-attack is first by strengthening basic IT and cybersecurity processes, and strengthening the human element – making users aware of cyber threats, and giving them the knowledge to be able to identify a potential attack.

RAFOPS – Security has a very well defined methodology that covers over 100 areas of cyber security for small and medium businesses. These areas are based on industry standards and governance requirements that are applicable to your market. We use both quantifiable and qualified information to find the gaps in your current posture. We use a combination of scanning tools, workshops and our own modeling to find and address gaps that will enable your business to address risks. Using this model we identify all known risks, and give you recommendations on how to address them. You then make business decisions on where you want to take your strategy, with our help. The Gap analysis will be used to create a comprehensive security program customized to your business.

Less than you think, and less than doing security yourself. RAFOPS – Security has created a way to deliver enterprise-class cyber security for a small business price. This includes everything from our managed security offerings to our consulting services. We can create a monthly program that brings an entire team at your disposal for much less than it would cost to hire even one new security expert full time, saving you time and money.

Likely not true. Hacking and cyber threats are increasing daily and no business is immune, regardless of size. Tricks and tools have become so easy to use to hack into a company that all businesses are targets. Until now, enterprise grade security was only for those who could afford it. This is why RAFOPS – Security was founded, to provide a high quality, world-class security solution to small, medium, mid-market, and emerging enterprises a much lower price point.

RAFOPS – Security uses a combination of industry standards, state of the art cyber security tools for scanning, testing, and management along with unique intellectual property that only we can deliver. We have partnerships with world class providers like Trusted Metrics and can also manage the technology you already have an investment it, saving you time and money.

Protecting data is only one part of an overall security program. You may have other risks or liabilities including preventing mistakes, misuse by insider threats, malicious attacks that can compromise your systems, partners, customers, or even employees. Your liability goes far beyond just the data.  There are requirements to protect your financial systems from targeted hacks such as wire transfer fraud, theft of employee confidential information, and company intellectual property. Poorly executed governance and compliance may result in government assessed fees and fines. Security breaches may cause significant disruption to business operations. Can your company survive if your computers are down for a week? A month? What if your building is damaged beyond repair? Each consideration is part of the business enablement methodology provided by RAFOPS – Security.

Information Security takes a very specialized skill set that most IT generalist do not provide simply because it is a full-time endeavor above and beyond just IT. RAFOPS – Security will compliment your IT team the same way a specialist doctor compliments your primary care physician. Through our CISO services, Cyber Risk Program Management offering, and our 24×7 Security Operation Center (SOC), RAFOPS – Security’s people, processes, technologies, and experience will become valuable resources to your IT Team, delivering enhanced visibility into network, system, and user threats; creation and execution of a cyber risk management program; and alignment of business risk and cyber risk within your organization.

RAFOPS – Security is an independent security firm committed to working with any and all security investments previously implemented, including IDS, firewalls, routers, switches, servers, end-point protection and more. RAFOPS – Security’s comprehensive security service will increase the value of your existing investments by adding additional layers of visibility and threat detection. RAFOPS – Security integrates your tools into our eSOC and then leverages a team of security analysts and risk professionals to enhanced your security posture. Our Analyst’s pre-qualify alerts to ensure they’re associated with qualified threats. Since RAFOPS – Security is an independent security provider, we will not sell you more tools, but will show you how maximize value and implement needed controls, many of which are free, and when necessary, recommend security tools that you may purchase from your preferred vendor.

Export & Import Services - FAQs

Rather than attending to the details of the importing and exporting process on your own, you can ensure that the process goes smoothly by leaving it to the professionals. A professional that specializes in importing and exporting will be able to tailor a customized solution to your specific needs. From drafting customs documents to ensuring that your package arrives on time, releaving your experts to provide you with a variety of services to offer to your clients.

We receive this question a lot. Unfortunately, there is no easy answer! The first step for a trader looking to set up a new export business is to obtain market information. The commercial success of export ventures relies on insightful understanding of the commodity in the export market. This encompasses trends, local competition, etc.

Regular containers come in two sizes: 20-foot and 40-foot in length. The 20-foot container has an approximate capacity of 1050 cubic feet.

The 40′ container has an approximate capacity of 2100 cubic feet. Specialized containers (hi-cube, refrigerated, open-top, etc.) are also available, you just have to ask us!

Due to our attractive pricing & dedication, many customers trust our services and we thank them. Stop overpaying the services and save money with our tailored package matching will all type of shipment, from small volume to full container, let us find the best and most cost-effective option.

Take advantage of our supply and logistics services: sea freight, air freight, licenses, customs clearance, relocation … Thanks to our global network, we will be happy to provide a door-to-door service, including all your import / export needs.

Developments to be aware of include:

1. Foreign currency fluctuations: Changes in currency rates can affect profits unless you hedge or arrange to collect revenue in your home currency.

2. Tariff changes: Sudden changes in the classification of goods or duties can happen. Using of services of RAFOPS-Security helps to monitor the tariff rates and avoid surprises.

There are many standard methods of paying for imports, each with its own associated monetary costs and risks. Four common options, ranging from most secure (to you, the importer) to most risky (which will be the most secure to your exporting counterpart) are open account, documentary collection, letters of credit, and cash in advance. Typically, a larger local bank (with its own international trade services department) can help you through the process.

Yes. Exporting is when products or services from one country are sold in another country. It doesn’t matter what the product or service is, how much you sell, or how it’s sold or delivered. If you’re a New Zealand business and your product or service is sold to someone in a foreign country, including through e-commerce channels, then it is an export.

No, we ship even small, medium and large orders. But, the service charges may differ based upon the quantity.

Staffing Services - FAQs

RAFOPS – Staffing offers a full range of services designed to optimize our client partners’ staffing spend. From headcount evaluation, turnover analysis, safety reviews and efficiency improvement plans to traditional temporary and contract staffing, recruiting and placement, outsourcing, and human resource consulting services tailored to the unique needs of your business, including:
A. Permanent Hires (Full Time)
B. Contract-to-hire staffing services (Temporary Hires)
C. Recruitment Process Outsourcing (RPO)
D. Executive Search
E. Assess+ Recruit
F. Hire, Train, Assess & Deploy (HTAD)

Our team of recruiters constantly work for you sourcing, screening and presenting qualified candidates. This is what we at RAFOPS – Staffing do every day, which gives us the edge in vetting out employees who will do the job for you. Our job is to recruit for you while you maintain production, increase profits, retain and develop staff and take care of your customer needs.

Working with RAFOPS – Staffing saves our clients valuable time and money. By outsourcing staffing, our clients focus on growing the business rather than interviewing and selecting hires. There is less risk involved when using RAFOPS – Staffing because we pre-screen employees and assure quality hires. Working with us allows our clients flexibility. If seasonal employees are needed to support an influx of business or temporary employees are needed to support a large project, working with RAFOPS – Staffing is a smart investment.

40% of projects are completed by our recruiters within 3 weeks. 72% of recruiting mandates are completed within 4 weeks. 96% of hiring projects are completed between 6 week timespan.

Our recruiters extensively interview each potential candidate and conduct reference checks prior to submitting to any of our clients. We also perform technical testing for all IT positions along with background checks and drug testing prior to starting client assignments.

All sizes. We have experience recruiting for very well-known firms and have also helped start-ups with their first sales or marketing hire.

Every project is different. Our fees are based upon the time that it is going to take us to complete the search rather than an universal percentage. Percentage wise, the fees range from 17% – 25% of the annual base salary of the employee. Payment is due on the new employees start date.

We place hundreds of professional candidates into permanent and contract roles across a broad range of industries and job categories. These include:

01. Accountancy & Finance
02. Architecture
03. Banking & Financial institutions
04. Construction
05. Digital Technology
06. Engineering
07. Executive Search
08. Facilities Management
09. Healthcare
10. HR
11. IT
12. Legal
13. Marketing
14. Office Support
15. Oil & Gas
16. Property
17. Sales
18. Supply Chain & Logistics

Transport & Logistics Services - FAQs

RAFOPS – Transport can handle shipments via road freight, sea freight and air freight to almost anywhere in the world.

We offer services for international and domestic freight, small parcel shipping, B 2 C solutions, freight and parcel audit and reporting, and overall supply chain management.

Yes, we offer full e-commerce solutions to take the hassle of fulfillment away from our online seller customers. We can provide fulfillment services, returns services, and technology solutions that integrate with multiple shopping carts and marketplaces.

Yes, not only do we offer the services of our quality partners, but we can help manage your existing transportation network. At times, we may offer to blend in alternative options if beneficial.

Yes, please provide us with your door address, and we will verify and share the cost with you.

Insurance is not necessary however; it is recommended and is a financial sheath against any damage of theft of goods etc. The Carrier or there agent shall be exempted from any loss or damage through accident, pilferage, fire, rain, collision, and other road or river hazard in transit. Therefore we recommend that the goods should be insured.

As part of our international freight & e-commerce logistics services, we do provide duty & tax services, including duty computation & customs clearance on behalf of your company.

Controlling the details of a supply chain requires personnel, technology, and experience. The expense associated with this effort may be substantial. By managing your company’s supply chain and tracking the movement of freight, we help you save money, streamline your supply chain, and ensure you are able to respond swiftly to customer demand.

Freight shipping rates are calculated based on a number of factors including:

The commodity being shipped,
Number of pallets,
Dimensions of pallets,
Weight of pallets,
Whether the pallets are stackable or unstackable,
Pick up and drop off location,
Freight class,
Accessorials,
NMFC number,
Value of the goods being shipped,
Time sensitivity.

Outsourcing Services - FAQs

Yes. We use the very best and the latest in software, technology and infrastructure. By outsourcing you can save on investing on expensive software and technology as we use the very best in both. All our offices have best-of-breed infrastructure.

RAFOPS – Outsource provides both IT and physical security to its clients as well as employees.

Our Physical security measures include:

Full proof documentation is done for each employee so that RAFOPS – Outsource could track if any of the employees had any criminal record or an issue with his credit in the past.
RAFOPS – Outsource performs a background check of all the new employees by taking the pain to call their previous employers and verifying their previous employment record.
In order to protect the confidentiality of business information and other trade secrets, each employee needs to sign a non-disclosure agreement as a condition of employment.
In order to prevent any unauthorized visitors in the office premises, each employee is allowed access through biometric attendance system.
In order to safeguard the security of the employees as well as of the RAFOPS – Outsource’s facilities, to avoid any possible disturbances and distractions, manned security as well as electronic surveillance through CCTV cameras is provided round the clock.

Our IT security measures include:

Restriction of unauthorized access to any system
CISCO ASA and firewall implementation.
Access to a system only through password.
CD drives and USB drives disabled on all systems
Application of domain level security

Yes. We sign non-disclosure agreements and service level agreements for every customer who outsources to RAFOPS – Outsource. We are committed to the security and confidentiality of the information that you share with us. With the aim of giving you a safe outsourcing experience with maximum benefits we have set up a reliable information security system.To ensure confidentiality of information, we encourage our customers to sign in a Confidential Non-Disclosure Agreement (NDA) at the very initial stage of project discussion. The NDA has legal binding and is an important document which ensures the total security of your information in our hands. We also do not publish about our client projects unless we get prior permission.

If your company has a moderate to high call or contact volume, exceeding 2,000 per month – outsourcing to a larger provider that has the ability to scale a dedicated queue of agents may be the right fit for you. For companies with smaller volumes, seeking a partner that offers a shared queue may give you the best balance of capability and cost savings. This will help you gain economies of scale from sharing resources with other clients. Agents will still be trained on your products/service and your customers/employees will not be treated any differently.

Clients can quickly scale their BPO needs in just a matter of weeks. Under seasonal fluctuations, the benefits of having operational outsourcing can’t be over-stated. Since your provider will have multiple clients they will be able to more easily shift and retrain agents, quickly hire and train temporary staff and absorb fluctuations better than you could on your own. With non-essential operations handed over to BPOs, companies can rest easy knowing that their cost requirements can be scaled. For more information on scaling your BPO needs, check out “Understanding the Paradigm Shift in the Value of BPOs.”

Yes. By teaming with us, you can reduce your current operating expenses by a whopping 40–65% without compromising on quality or timelines. In fact, you will soon see a marked increase in your ROI, as our services are accurate, are of impeccable quality, and are always delivered ahead of schedule. If required, we can also provide you with an overview of the cost of your project. When you outsource to RAFOPS – Outsource you be assured of saving more than 40-50% of your operating costs. Although we provide our customers with cost-competitive services, we do not compromise on quality. Outsource now and get access to quality solutions while cutting down costs.

Absolutely not, with AI, machine learning and data analytics tools your partner will be able to collect, analyze and help you better understand the data you can get from all of your support interactions. This can go beyond improving service. For example, you may discover product defects faster or find opportunities to develop new features/functions that are most commonly requested. You may also be able to help your marketing teams improve campaign messages, eliminate speed bumps in your sales process or show your content teams what self-help content would be most beneficial to produce.

This is covered through clear termination clauses in our contract. However, we try to prevent such a situation from ever arising, by providing you with clear problem escalation routes. You can raise any issue to the Operations Manager and the CEO for redressal and an appropriate solution will be provided.

At RAFOPS – Outsource, we are not like any other outsourcing company – we are not just a vendor, we are a collaborative partner offering transformational growth. We are digital masters, brave innovators, system architects, culture builders and startup and scale specialists.

RAFOPS – Outsource takes a holistic approach to performance management and quality assurance. We tie our performance goals to a client’s top strategic business objectives and initiatives. We provide some of the highest CSAT and NPS scores in the industry.

FMCG Services - FAQs

RAFOPS – FMCG is Scalable and flexible – As your business grows, we can scale to your needs. If there was a boost in your productivity, we can adjust to meet your increased needs. If your company needed to slow down production, we are flexible enough to also adjust to that reality. There are other benefits involved like we provide Volume Rebate if you buy in larger volume. Our customer service are quick to respond and knowledgeable.

We focus on meeting the expectations of our customers with Quality. Private brand products, Leading National and International brands, Regional products and Competitively priced products etc. are the ones that we deal in.

RAFOPS – FMCG ensures Consistent product safety and quality by consecutive inspections across the entire manufacturing and supply chain.

A retail strategy is fundamental to the existence of the retail organization.

Every aspect of retail business such as merchandising, sales, and finance and operations services must attract their individual operating strategies to support the main business strategy.

Considering this fact one can understand retail marketing strategy to attract more consumers. A proper business plan in retail needs to understand the retail market segmentation by considering various market facts.

RAFOPS – FMCG do planning of Expansion/Renovation of malls, Counting of Average Visitor Traffic , keeping Leasing Information like – Space availability, Outparcel space, cart/kiosk and keeping Tenant Information like – types of tenants sought, Temporary Tenants, Anchor tenants and sizes, Tenant list broken down according to set of criterias etc.

We make our clients’ E-commerce portals Search Engine Friendly. Our custom design services, Shipping label integration with tracking numbers, real-time label printing direct from the order fulfillment tools, discounts to end-users, credit referrers, create coupon codes, Integrated affiliate reporting, latest marketing and up-sell features including; integrated gift certificate, wish list module configuration, tell-a-friend, featured and related products, back-end tools include an email/newsletter module etc. help our clients to keep in touch with their customers and reach out to new ones.

Integration of secure payment gateway service, Automatic generation of customer notifications – Order placed/Order shipped, robust reporting features and the flexibility to create custom reports, designing and developing complex, custom eCommerce solutions and Web sites are our specialities while managing E-commerce portals of our clients.

Additionally, customized training programs are available in various disciplines such as; Search Engine Marketing, catalog development, building a successful eCommerce business and training for any integrated solutions or custom applications that we may build for our clients.

If you have never done business with RAFOPS – FMCG before, we recommend that you share a list of your most commonly used items. We will be able to give special pricing on those items for you that will usually be lower than our normal everyday pricing. After those items have been priced, you may run across more expensive items in the future, such as furniture or machines. As all our prices are negotiable, do not take the standard pricing online as your “official price.” We are dedicated to giving you all the reasons why you can do business with us and will be happy to match our competitor’s pricing.

It’s one of our main priorities to offer a wide variety of vending options that will keep your employees replenished and refreshed before returning to the workplace. We know the importance of offering healthy options to your staff. That’s why RAFOPS – FMCG provide unmatched options for dining, vending, water, coffee, and so much more! If you’re curious to see some of the options provided by RAFOPS – FMCG, contact us We’re always listening and will be happy to explain our options for cofee, tea, snacks, and supplies.

Vending machines are a great way for businesses to provide first rate customer hospitality, improve productivity, save money and create a good working environment for employees. By offering your staff drinks or snack vending machines on-site, you reduce the need for extended off-site breaks, help employees save money and provide a hub for social meeting and office interaction, while demonstrating a commitment to employee satisfaction and welfare (which in turn boosts productivity). Making the right impression in business is crucial, so offering good quality coffee makes clients feel valued while promoting your products and services.

We are happy to take away your old office furniture for disposal but reserve the right to pass on a small disposal charge. If the furniture is reasonably good we may be able to offer a trade-in against your purchase of new or used furniture.

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